Ordering details:
some useful information

Prices

The prices listed below are for single-copy orders. If you'd like to order several books or multiple copies of a single title, contact us for a price quote before ordering.

Postage and handling

Totals include USPS postage and handling. (Retail orders are normally sent via Media Mail or as Bound Printed Matter.)

Each book is charged a minimum of $4.00 for applicable USPS postage rates and handling. Larger orders are charged less per book. You can save on postage and handling charges by ordering two or more books together. We offer multiple-copy and quantity discounts. Contact us for details.

Taxes

New York State residents: 8% sales tax is charged per order. We will add that for you. Taxed totals for New York State orders are listed separately. Out-of-state orders are not taxed.

Receipts

Receipts are enclosed with all orders.

Purchase orders

This order form is for retail orders only. Wholesalers, please fax or E-mail us your purchase order. P.O.s are accepted for wholesale orders.

Returns, refunds, & exchanges

Deaf Life Press books are sent out in perfect, new condition. We will replace defectively printed or bound books or those that arrive in damaged or tampered condition, if it is the result of USPS mishandling. Please communicate with us immediately, and include the damaged bubble-bag with your return, so that we can file a damage claim with USPS.

Refunds for returned books do not include postage and handling. Only partial refunds will be given for returned books that are opened (removed from their original shrinkwrap, if they are sent shrinkwrapped) or in non-fresh condition (i.e., used).

Turnaround time

We will process and fill your order as promptly as we can.

Orders can often be filled the day after we receive them, especially if they’re urgent. Turnaround time can take up to 10 days for delivery of credit-card orders. (We can usually do that in less time, but this is a safe estimate.)

If all staffers are out of town (e.g., on vacation or away for a presentation) when your order arrives, it will be filled after we return. If you need a book by a certain date, include this information in the comment box.

Orders paid with personal checks are held before mailing to give the check time to clear the bank.